Returns & Refunds

Returns and Refunds Policy

At Swift E-Rides, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return or exchange an item, please review our Returns and Refunds Policy below.

1. Return Eligibility

  • Return Window: You may return items within 30 days of receiving your order.
  • Condition: Items must be in their original condition, unused, and in the original packaging to be eligible for a return. For electronic items, the original box and packaging materials must also be included.
  • Non-Returnable Items: Certain items are non-returnable, including [list any non-returnable items, e.g., custom or clearance items, opened electronic components, etc.].


2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at info@swifterides.com to obtain a Return Authorization Number (RAN) and instructions.
  • Prepare Your Package: Package the item securely, including all original packaging, accessories, and any documentation. Clearly write the Return Authorization Number on the outside of the package.
  • Ship the Item: Send the return package to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part.


3. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund has been issued.
  • Refund Method: Refunds will be credited to the original payment method used for the purchase. Please allow additional time for the refund to appear on your account statement, depending on your payment provider’s processing times.


4. Exchanges

  • Exchange Requests: If you would like to exchange an item for a different size, color, or model, please follow the return process and place a new order for the replacement item. We recommend contacting our customer service team to confirm the availability of the desired item before returning your original purchase.


5. Damaged or Defective Items

  • Report Issues: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item. Provide details of the damage or defect, and include any relevant photos.
  • Resolution: We will arrange for a replacement or refund for items that are damaged or defective upon receipt. We will also cover the return shipping costs for such cases.


6. Addressing Problems

  • Contact Us: For any issues related to returns, exchanges, or refunds, please reach out to our customer service team at info@swifterides.com. We are here to assist you and resolve any concerns.


7. Policy Changes

  • Swift E-Rides reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on our website and will apply to all transactions made after the effective date.


Thank you for shopping with Swift E-Rides. We appreciate your business and are committed to ensuring your satisfaction.